Shipping & Delivery

Free Delivery

Orders from 70,00 Euro will be shipped free of charge within Germany and to Austria with GLS! Up to 69,99 Euro order volume we charge only 3,90 Euro with GLS. For shipment with DHL GoGreen within Germany we charge only 5,90 Euro up to 69,99 Euro order volume or 2,00 Euro for orders from 70,00 Euro.

Delivery Time:

We try hard to make as much orders as possible ready for shipping within 24 hours (after receiption of payment), because we generally offer only items in our online shop which we have currently on stock. The independent official seal for excellence in shipment always shows you, have fast we are currently working (make your order ready for pick-up by our logistics partner).

We know: once you have choosen a product, you want to receive it as soon as possible. Our staff is supported by a modern inhouse logistics system which enables us to hand over nearly all orders to our logistics partners GLS or DHL within 24 hours. GLS Standard delivery times for Germany are 2-4 business days (Monday to Friday). DHL also delivers on Saturday. Delivery to Austria and Switzerland takes ca. 3-5 business days. Orders from other European countries will be shipped within ca. 4-6 business days.

Delivery areas:

We deliver to the following countries:
Germany, Austria, Switzerland and Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Liechtenstein, Luxembourg, Netherlands, Poland, Portugal, Romania, Sweden, Switzerland, Slovakia, Slovenia, Spain, Czech Republic, Hungary, USA. Please find information about delivery costs below. Please visit this site frequently for updates or contact our customer service.

Returns

If a product does not meet your expectation for any reason, you can return the product without ifs and buts. To make it even more easy for you, we recommend to use the attached return form and the return stickers free of charge within 30 days of receipt. Just drop the parcel at your nearest GLS parcel shop or DHL branch (depending on the provided return label) in Germany. Of course this is not a compulsory requirement to exercise your right of withdrawal. Find more information on our website for your right of withdrawal.

Please send your returns to the following address:

Warehouse One GmbH & Co. KG
Nürnberger Str. 23
40599 Düsseldorf

Charges for Shipping outside Germany

For shipments to European countries we charge between 3,90 Euro and 15,00 Euro. Please see the following table for a complete overview. The respective charges will also be displayed during the order process before confirmation of the order. For shippments outside of the EU additional custom charges apply, which have to be paid by you. Those custom charges depend on content and value of the parcel and vary. You can find more information about customs e.g. here and certain regulations for Switzerland here.

Cash on Delivery

Within Germany we also ship with cash on delivery with GLS. Additional charge for shipment by cash on delivery is 7,00 Euro per order.

Express Delivery (Germany only)

For those who cannot wait we also offer express delivery within Germany (for payment by credit card and Sofortueberweisung). You can choose between two express shipping methods:

1. Guaranteed 24: given that we have received your order bei 1.00p.m. our logistics partner GLS guarantees delivery on the next business day (Monday to Friday) by 5.00 p.m. Unfortunately no particular hour of delivery on that day can be aggreed and also delivery on a Saturday is not possible with Guarantee 24.

2. Express-Parcel: given that we have received your order bei 1.00p.m. our logistics partner guarantees delivery on the next working day (including Saturday) by 12.00am.

Our Logistics Partners

We ship our parcels internationally with General Logistics Services (GLS) and also within Germany with DHL.

Climate Neutral Shipping with GLS KlimaProtect

100 Percent carbon neutral shipping with GLS KlimaProtect. Since 1. October 2019, GLS Germany will deliver all parcels 100 percent carbon neutral. Warehouse One has actively participated in the GLS KlimaProtect program, making its parcel shipping via General Logistics Systems Germany GmbH & Co. OHG carbon neutral.